FAQS

AGE RESTRICTIONS

Entry to the Event is restricted to patrons between 13-17 years of age only. By purchasing a ticket you agree that on the Event Date you will be aged over 13 years and not older than 17 years. If you are aged 18 years or older on the Event Date you will be refused entry to the Event and your ticket will not be refunded.

ZERO TOLERANCE POLICY

The Event is an alcohol, cigarette, vape and drug free event. Any patron found to have consumed, or possess, alcohol or illegal substances will have their parents/guardians contacted. If your parents/guardians are uncontactable, you will be handed over to Police.

GETTING TO THE VENUE

We highly recommend using public transport. Maps will be provided for each event.

MEDICAL

Riot Events will have a Medical Team allocated to assist with any first aid injuries or concerns of patrons.

PROOF OF AGE ID

It is a condition of entry to the Event that you present one acceptable Proof of Age ID to enter the Event and Venue. Proof of Age ID must be current and can be:

• School Identification Pass
• Digital School Identification
• Learners Permit or Drivers Licence
• Passport
• Proof of Age Card or Keypass.

(Expired Licence, Passport & School ID is fine as long as it has your name, birthday & photo)

Proof of Age ID may be requested at any time.
Certified Copy of Passports will be accepted.
Certified Copy of Birth Certificates plus 1 other form of any type of Photo ID will be accepted.
Certified Copy means it has been certified and stamped and/or signed by a Justice of the Peace, Solicitor, Pharmacist, Nurse or Police Officer.

SECURITY & POLICE

We actively enforce our Zero Tolerance Policy in relation to drugs and alcohol and it is a condition of entry to the Event and the Venue that you may be subject to the following checks:

Proof of Age ID checked at security discretion.
All bags checked for Banned Items.
Random pat down for Banned Items.
Metal detectors checks.
Random breathalysing at point of entry and during the Event if required (approx 1 in 5 patrons are tested).
Random drug testing through tongue swipes at point of entry and during the Event if required (approx 1 in 10 patrons will be drug tested).

Agreeing to the above Zero Tolerance Policy is a condition of entry to the Event and the Venue. Should you choose to refuse, you will not be forced to comply but if you choose not to agree, you will be denied entry to the Event and the Venue without refund.

If you are found to have a positive drug or alcohol reading, you will not be permitted into the Event and will be escorted by Event security to a waiting area. Event security will contact your parents/guardians to collect you. If your parents/guardians are uncontactable, you will be handed over to Police.

PASS OUTS

There are no pass outs throughout the Event. We do not allow pass outs once a patron has entered the event. Patrons who leave the event before the scheduled closing time of 10.00pm will not be permitted to re enter.

Doors close for entry at 8pm

BANNED ITEMS

Strictly NO BUMBAGS.

The Promoter reserves the right to prohibit items which it believes threaten the enjoyment, rights and/or safety of all patrons and/or artists. Banned items must be surrendered and will not be returned.

BANNED ITEMS INCLUDE:

Alcohol,
Cigarettes or Vapours,
Animals except service animals (e.g. seeing eye dogs, police dogs and horses)
Firearms,
Any item that could be used as a weapon.
Drink / Food Cans
Perfume and Deodorant bottles.
No chapsticks or nasal sprays allowed.
No drones.

LOST PROPERTY

If you have lost an item at Riot Underage please contact corey.s@riotevents.au with a description of the item.

DRESS CODE

Riot Events has a dress code in place for all events. Neat Casual No bum bags / fanny packs.

Shirts must remain on at all times.

IMPORTANT INFO

ENQUIRES & SUPPORT

REMEMBER TO CHECK YOUR SPAM & JUNK FOLDERS FOR YOUR TICKETS.If your didn’t get your ticket, please contact corey@riotevents.au

TICKET REFUNDS

No refunds or exchanges on any ticket except as required by the Live Performance Australia Ticketing Code of Practice or the Australian Consumer Law. Incorrect purchases are NOT guaranteed a refund and are at the discretion of the Promoter.

DIGITAL TICKETS

Your digital ticket is your ticket to the Event and must be presented at the entry gates to gain entry. Your ticket will be emailed to the email address specified during booking as either a PDF attachment or Passbook link once your credit card has been successfully charged. If you do not receive your ticket(s) please contact corey@riotevents.au

TICKET RE - SELLING

It is a condition of sale that tickets may not be offered for unauthorised resale, on third party websites such as eBay, Gumtree, Viagogo or social media Buy Swap Sell pages. Tickets may not be resold or offered for resale at a premium (including online auction sites) or used for advertising, promotion or other commercial purposes. If a ticket is used in breach of these conditions, it may be cancelled without refund and the ticket holder may be refused entry.

TICKET REISSUES

The ability to reissue (change the name on your ticket) or offer your ticket for resale (sell your ticket to someone else) may be available

Please contact corey@riotevents.au for more info

TICKET LIMITS

Any tickets purchased in excess of the Event ticket/transaction limit may be cancelled at the discretion of the Promoter.

BOOKING FEES

Each ticket attracts a booking fee, which is inclusive of GST. All tickets and products listed on www.eventbrite.com are priced in Australian dollars.

TICKET INFO

CHANGE IN EVENT

The Promoter reserves the right to withdraw, reschedule or substitute artist/s and/or vary advertised programs, prices, event times, venues, seating arrangements, staging and audience capacities without notice.

VENUE CONDITIONS

The Promoter reserves the right of admission and to enforce the Venue entry conditions set by the Venue. Anyone behaving in an offensive, disruptive or dangerous manner may be ejected from the Event in the Promoter’s or the Venue’s discretion.

CANCELLATION

Should the Event be cancelled or rescheduled, Eventbrite will contact you via the nominated email address.

YOUR PERSONAL INFOMATION

Eventbrite, on behalf of the Promoter, collects and keeps personal information about you including your name, address, credit card or payment details, contact number and the names of all ticket allocations. Unless you tell Eventbrite otherwise, the Promoter may disclose your contact details to third parties if you elect to receive such information at time of ticket purchase so they can provide you with promotional material about other events and products. The Promoter may also need to disclose your personal information as required by law or as permitted under the Privacy Act 1988 (Cth). If you have any questions about how the Promoter will handle your personal information please visit the link at the bottom of the Authorised Ticketing Agency’s ticketing page where you purchase your Event ticket or contact the Promoter.

PROMOTER DETAILS

Eventbrite provides this ticketing service on behalf of the Promoter. The Promoter is Riot Events – www.riot-events.com